Frequently Asked Questions
Everything you need to know about your SMAI gear and orders.
What is the standard shipping timeframe for SMAI equipment?
Orders are typically processed within 1-2 business days. Domestic shipping generally takes 3-7 business days, while international delivery times vary based on the destination and customs processing.
Do you offer a warranty on professional martial arts and gym gear?
Yes, all SMAI products come with a standard 12-month warranty against manufacturing defects. Some specialized equipment may have extended warranty periods as specified on the product page.
Can I return an item if it doesn't fit or I change my mind?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain items like mouthguards and compression wear cannot be returned once opened.
Are SMAI products approved for international competition?
Many of our products are officially WKF (World Karate Federation), IJF (International Judo Federation), and WT (World Taekwondo) approved. Check the product descriptions for specific certification badges.
Do you provide bulk discounts for gyms and dojos?
Absolutely. We offer competitive wholesale pricing for registered fitness centers, martial arts schools, and commercial gyms. Please contact our sales team to set up a trade account.
How do I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to the carrier's portal to monitor your delivery in real-time.